How can we help?
Search our guides, browse by topic, or reach out — we're here to help you buy and sell with confidence.
Browse by topic
Step-by-step guides and answers, organised by what you're doing.
Getting started
Create your account, set up your profile, and learn how Juuhudi works.
Selling
List an item, pass review the first time, and manage everything from draft to sold.
Credits
How Listing Credits work, and how to top up with M-Pesa.
Buying & safety
Message sellers, meet safely, and know what to do if something feels off.
Your account
Manage your login, password, and the settings that keep your account yours.
Popular questions
Quick answers to the things thrifters ask us most.
Sign up with Google or your email — it takes about a minute. Every Juuhudi member completes a short profile setup: your name, a username for your profile…
Read full articleListing an item on Juuhudi is free to get started. New members can publish their first five listings free for a limited time, speak to interested buyers…
Read full articleNew Juuhudi members can publish their first five listings free for a limited time. You also receive 50 free Listing Credits to help you continue listing…
Read full articleFound something? Tap Message seller on the listing. All conversations happen on Juuhudi — that keeps a record that protects both of you, and it means…
Read full articleForgot your password? Tap Forgot password? on the login page and we'll email you a reset link.
Read full articleStill need a hand?
Email our support team — real people who love a good second-hand find. Send us the details and we'll get back to you within a few hours.
Contact support