Your first five listings on Juuhudi are free for a limited time. After you have used them, you can continue publishing items using Listing Credits. New members also receive 50 free Listing Credits to help them get started.
You can buy more credits through M-Pesa whenever your balance is running low. There is no subscription, and purchased credits do not expire. The number of credits required for a listing depends on the item’s selling price, and Juuhudi shows you the exact cost before you submit it.
This guide explains how to buy Listing Credits, confirm that they have reached your account and resolve common M-Pesa payment problems. If you first want to understand how credits are charged, read How Listing Credits work.
Before you start
Make sure you have:
- Access to the M-Pesa phone number you intend to use.
- Enough money in that M-Pesa account for the selected credit bundle.
- A working mobile or internet connection so you can receive and approve the payment prompt.
You can pay using a different M-Pesa number from the one connected to your Juuhudi account. However, you must have access to that phone to approve the transaction.
How to buy Listing Credits with M-Pesa
- Open your Listing Credits wallet. Sign in to Juuhudi, open your account menu and choose Listing Credits. This opens the page showing your current balance, available bundles and previous credit transactions.
- Choose how many credits to buy. Select the bundle that suits your expected listings, or enter a custom amount. Larger bundles include bonus credits. You can check the latest options on the Juuhudi pricing page.
- Check the amount and M-Pesa number. Review the number of credits, total price and phone number before continuing. If the phone number is incorrect, change it before requesting the payment prompt.
- Send the M-Pesa payment prompt. Tap the payment button and wait for the M-Pesa prompt to appear on the selected phone. Check that the amount shown in the prompt matches the amount displayed by Juuhudi.
- Approve the payment. Enter your M-Pesa PIN privately to approve the transaction. Juuhudi will never ask you to send your PIN by message, email or telephone. Safaricom also advises customers never to disclose their M-Pesa PIN or follow payment instructions from unknown callers. Read Safaricom’s M-Pesa fraud guidance for more information.
- Confirm your credits and receipt. Return to your Listing Credits wallet and check that your balance has increased. Juuhudi will also send a purchase confirmation to the email address on your account, recording the credits purchased and the payment details. You should also receive an M-Pesa confirmation message containing a receipt number. Keep both confirmations until the credits appear in your account.
Credits will normally be added shortly after M-Pesa confirms the payment. If your payment succeeds but your balance does not update, refresh the page and allow a few minutes before trying again.
If your M-Pesa payment does not work
Most credit purchases complete without a problem. If something goes wrong, use the steps below before starting another payment.
Problem | What to do |
|---|---|
The M-Pesa prompt did not arrive | Confirm that the phone number is correct, the phone is switched on and the line has network coverage. Wait a minute, then request the prompt once more. |
The prompt expired or was cancelled | No payment should be taken. Return to your wallet and begin the purchase again when you are ready. |
You entered the wrong phone number | Cancel the request before approving payment. If the prompt went to someone else, ask them to decline it, then restart using the correct number. |
There is not enough money in M-Pesa | Add sufficient funds to cover the full amount, then start a new purchase. |
The payment is still pending | Do not immediately pay again. Wait a few minutes, check your M-Pesa messages and refresh your Juuhudi wallet. |
M-Pesa deducted the money, but the credits are missing | Keep the M-Pesa confirmation message, refresh your wallet and check your purchase email. If the credits still do not appear after a few minutes, contact Juuhudi support. |
You appear to have been charged twice | Do not make another payment. Contact support and provide both M-Pesa receipt numbers so the transactions can be checked. |
The purchase email did not arrive | Check your spam or promotions folder and confirm that the email address on your Juuhudi account is correct. Your wallet balance and transaction history remain the primary record of the purchase. |
What to send to support
Email support@juuhudi.co.ke and include:
- The email address connected to your Juuhudi account.
- The M-Pesa phone number used for payment.
- The amount paid.
- The approximate payment date and time.
- The M-Pesa receipt number.
- A brief description of what happened.
Never include your M-Pesa PIN, Juuhudi password or verification codes in a support message.
Important things to know
- Credits do not expire. You can buy them now and use them whenever you are ready to publish another listing.
- Credits stay with your account. They cannot be transferred to another Juuhudi member or withdrawn as cash.
- Credit purchases are non-refundable. If you believe you were charged incorrectly or twice, contact support so the payment can be investigated.
- Bundle prices may change. Always use the prices shown in your Listing Credits wallet as the current source.
- Bonus credits are added automatically. If a selected bundle includes bonus credits, they will form part of the balance added after payment.
- Creating and editing a draft is free. Juuhudi deducts credits when you submit a listing for review, not while you are preparing it.
- Every payment has a record. You can review your credit purchases and spending history from your Listing Credits wallet.
Learn more
Read How Listing Credits work to understand listing costs, deductions and balances.
See Juuhudi pricing for the current listing bands and credit costs.
If a payment issue remains unresolved, email support@juuhudi.co.ke with your M-Pesa receipt number and account email address.
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